I. Shipping Costs
- Domestic deliveries (Germany):
For domestic deliveries, shipping costs are €3.99.
- International deliveries:
For international deliveries, shipping costs are €6.99.
For deliveries to European islands, an island surcharge of €24.99 is added to the shipping costs.
We deliver domestically (Germany) and to the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Delivery times
Unless a different deadline is specified in the offer, the goods are delivered domestically (Germany) and internationally within 3-10 working days after the conclusion of the contract (if advance payment has been agreed, from the time of your payment instruction). Please note that there is no delivery on Sundays and public holidays. If you have ordered items with different delivery times, the goods will be sent in a single shipment unless we have made other arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time you have ordered.
How are products packed for shipping?
As a general rule, all POD products from Printful (our partner) are packed in paper or plastic mailers or cardboard boxes. Depending on local availability, the packaging may consist of recycled, partially recycled, or new material. If necessary, careful shipping bags, tissue paper, foam bags, or bubble wrap are used to protect the products from damage or scratches.
The most commonly used packaging is a shipping bag made of recycled plastic (PCR).
PCR plastics are made from items that people recycle every day, such as plastic bags and bottles. Most PCR plastics are made from grocery bags and packaging films.
The PCR content in packaging varies from location to location, but it is at least 50% for the outer (white or gray) polymer shipping bags and at least 30% for the inner (transparent) bags used for shipments with multiple items.
Clothing and other fabric products
Textile products, including clothing and home and living products such as towels, blankets, pillowcases, etc., are usually packed in post-consumer recycled (PCR) polymer packaging. If the shipment contains more than one product, each individual one is packed in a separate PCR polymer bag and then all are packed together in a polymer shipping bag.
Structured and unstructured headwear
are packed in corrugated cardboard boxes. Beanies, like other clothing items, are packed in recycled plastic (PCR) shipping bags.
II. Returns
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is 14 days from the day:
- on which you or a third party named by you, who is not the carrier, have/has taken possession of the goods, provided you ordered one or more goods as part of a single order and these are/is delivered uniformly;
- on which you or a third party named by you, who is not the carrier, have/has taken possession of the last good, provided you ordered multiple goods as part of a single order and these are delivered separately;
- on which you or a third party named by you, who is not the carrier, have/has taken possession of the last partial shipment or the last piece, provided you ordered a good that is delivered in multiple partial shipments or pieces;
To exercise your right of cancellation, you must inform us (Benelli Adolo, Güntherstr. 116, 44143 Dortmund, email address: info@staycovered.de) by means of a clear declaration (e.g., a letter sent by post or an email) of your decision to cancel this contract. You can use the attached model cancellation form for this purpose, but it is not mandatory.
To comply with the cancellation period, it is sufficient that the notification regarding the exercise of the right of cancellation is sent before the expiration of the cancellation period.
Note: The return policy for discounted goods may differ from the regular terms.
For details on the return or exchange process, you can use the contact form.
Cancellation form
If you wish to cancel the contract, please fill out this form and send it back.
Email address: info@staycovered.de
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Please contact customer service for further information.