FAQ (Frequently Asked Questions) | Frequently Asked Questions

1. General Information

What is "Stay Covered" style?

Stay Covered Stil is an online shop for stylish, responsibly produced fashion. The range includes clothing, shoes, caps, hats and accessories – selected with a focus on design quality, material awareness and fair manufacturing.

Stay Covered not only offers its own collections, but also products from carefully selected European manufacturers – especially from countries like Poland, where high production standards are combined with regional added value. All items are manufactured within Europe, ensuring fair working conditions and short delivery routes.

Stay Covered is constantly evolving – with the goal of consistently combining fashion, values and responsibility.

What does Stay Covered stand for?

Stay Covered combines fashion with attitude. Style here doesn't just mean looking good, but also conscious consumer behavior: quality, comfort and sustainability are paramount. The collections are aimed at people who want to express themselves through clothing – without compromising on social and ecological responsibility.

Where is it produced?

The products originate from European production – including Spain, Latvia and Poland. This not only enables transparent supply chain management, but also reduces the environmental impact through shorter transport routes. Shipping within Germany is fast and reliable; for other European countries we offer fair shipping conditions.

How sustainable is the offer?

Stay Covered Style offers exclusively sustainable products. The in-house collections are produced using a print-on-demand process to avoid overproduction and textile waste. Recycled materials such as polyester and natural fibers such as cotton are used – all in compliance with stricter environmental standards.

This consistently sustainable approach is an integral part of our business model. Stay Covered is in constant development – with the aim of combining style and responsibility in a way that is fit for the future.

2. Ordering and Payment

How can I place an order?

You can order products directly through the Staycovered.de website. Select the desired item, add it to your shopping cart, and follow the checkout process.

What payment methods are accepted?

Stay Covered Stil offers secure payment methods.

Via PayPal Checkout:

- Payment via PayPal
- Payment via PayPal Express
- Payment by credit card
- Payment via instant/immediate bank transfer
- Payment via giropay
- Klarna invoice

Via PayPal:

- Payment via PayPal
- Payment via PayPal Express
- Payment by credit card

About Mollie:

- Payment via instant/immediate bank transfer
- Payment by credit card (via Klarna)
- Payment by invoice (via Klarna)
- Payment by credit card
- Payment via giropay
- Payment via PayPal
- Payment via Apple Pay

About Stripe:

- Payment via instant/immediate bank transfer
- Payment by credit card (via Klarna)
- Payment by invoice (via Klarna) -
Payment by credit card
- Payment
via giropay - Payment via Apple Pay
- Payment via Google Pay

Klarna is currently unavailable!

For more information, you can use the contact form.

3. Shipping and Delivery

How much are the shipping costs?
  • Domestic deliveries (Germany):

For deliveries within Germany, the shipping costs are €3.99.

  • Deliveries abroad:

For deliveries abroad, the shipping costs are €6.99.

For deliveries to European islands, an island surcharge of €24.99 will be added to the shipping costs.

In which countries does Stay Covered deliver?

Delivery is available within Germany and to the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

How long does the delivery take?

Unless a different delivery time is specified in the offer, delivery of the goods within Germany and abroad usually takes place within 3 to 10 working days after conclusion of the contract (in the case of prepayment, from the receipt of your payment).

How are products packaged for shipping?

As a general rule of thumb, all Printful POD products (Stay Covered style products) are packaged in paper or plastic mailers or cardboard boxes. Depending on local availability, the packaging may consist of recycled, partially recycled, or new materials. If necessary, careful shipping envelopes, tissue paper, foam bags, or bubble wrap are used to protect the products from damage or scratches.

The most commonly used packaging is a shipping bag made from recycled plastic (PCR).

PCR plastics are made from items that people recycle every day, such as plastic bags and bottles. Most PCR plastics are made from shopping bags and packaging films.

The PCR content in packaging varies from location to location, but is at least 50% for the outer (white or grey) polymer mailing bags and at least 30% for the inner (clear) bags used for shipments with multiple items.

4. Return and Exchange

How can I return or exchange a product?

To exercise your right of withdrawal or to make an exchange, you must inform us (Benelli Adolo, Güntherstr. 116, 44143 Dortmund, telephone number: +4915566009344, e-mail address: info@staycovered.de) by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from or exchange this contract. You can use the model withdrawal form for this purpose, but it is not mandatory.


To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

For details on the return or exchange process, please use the contact form.

Is there a deadline for returning it?

The cancellation period is 14 days from the day,


- on the day you or a third party designated by you, who is not the carrier, took possession of the goods; or if you have ordered one or more goods as part of a single order and these are delivered uniformly;


- on the day you or a third party designated by you, who is not the carrier, took possession of the last item of goods; or, if you have ordered several items of goods as part of a single order and these are delivered separately;


- on the day you or a third party designated by you, who is not the carrier, took possession of the last partial shipment or the last item; or if you have ordered goods, these will be delivered in several partial shipments or items;

Please contact customer service for more information.

5. Customer service

How can I contact customer service?

You can use the contact form on the website to submit questions, suggestions, or feedback. The Stay Covered team is happy to help and will get back to you as soon as possible.

Is there a newsletter?

Yes, you can subscribe to the newsletter to avoid missing any offers. Your data will be treated confidentially and used exclusively to process your request.

6. Products

What product categories does Stay Covered Stil offer?

Stay Covered offers the following product categories:

  • Clothing
  • Accessories
  • Loungewear
  • Shoes

Each category includes a selection of trendy and sustainable products.

Are all products unisex?

No, many products, especially the polo shirt and T-shirt collection, are available in modern unisex designs. However, others are available in different gender versions.

7. Legal Notice

Where can I find the General Terms and Conditions (GTC)?

You can find the General Terms and Conditions in the footer of the website under the link "Terms and Conditions" or enter "Terms and Conditions" in the search bar.

Where can I find the privacy policy?

The privacy policy is also available in the footer of the website under the link "Privacy Policy" or enter "Privacy Policy" in the search bar.

How can I exercise my right of withdrawal?

Information about the right of withdrawal can be found in the footer of the website under the link "Right of Withdrawal" or enter "Right of Withdrawal" in the search bar.

Please note that some information on the website may not be fully available. For specific inquiries or further details, it is recommended to contact customer service directly via the contact form.